Fraud & Payments Associate

Summary

Join Underdog, a rapidly growing sports gaming company, as a Fraud Analyst. You will play a crucial role in safeguarding the company by detecting and preventing fraudulent activity. This position involves utilizing internal data and reporting tools, gathering risk-related information from external sources, performing manual AML and KYC checks, conducting KYC verification, and preparing fraud reports. You will also collaborate with the Customer Service team to resolve patron inquiries and issues related to payments and fraud. This role offers a flexible work environment with remote collaboration and a highly engaged distributed workforce.

Requirements

• 1+ Years in a fraud and payments role with increasing responsibility
• Comfortable sorting through large amounts of information
• A problem solver with the ability to make their own real time decisions
• Knowledgeable about payment processes & procedures
• Willing to work weekends and holidays

Responsibilities

• Utilize internal data and reporting tools to detect fraudulent or suspicious activity
• Gather risk-related data from external resources
• Perform manual AML and KYC checks as needed
• Conduct KYC verification and authenticate documents
• Perform initial account investigations and prepare fraud reports to be escalated to the proper departments
• Assist in collecting data and using that data to help resolve chargeback and/or patron complaints
• Be part of a team that can collaborate remotely in real time
• Work closely with our Customer Service team to help resolve any patron inquiries or issues regarding payments or fraud

Preferred Qualifications

• Previous experience in the sports/gaming or fintech space
• Previous experience in a startup environment

Benefits

• Flexible PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents