Chief Commercial Officer

Summary

Join Kasa as their Chief Commercial Officer (CCO) and lead their Revenue Management, Distribution Marketing, and Sales teams. You will report directly to the CEO and work closely with the CPO and Real Estate Development team. The CCO will oversee a team of 20+ people and will be responsible for developing and implementing Kasa's revenue strategy to maximize profitability. This role requires 15+ years of experience in Revenue Management, Distribution, and/or Commercial Strategy in hospitality, travel, or real estate, as well as deep expertise in hospitality revenue optimization. The successful candidate will be innovative, data-driven, tech-savvy, and a strong communicator. Kasa offers competitive compensation, equity, and performance-driven bonuses, along with remote work flexibility and other benefits.

Requirements

• 15+ years of experience in Revenue Management, Distribution, and/or Commercial Strategy in hospitality, travel, or real estate
• Deep expertise in hospitality revenue optimization, including dynamic pricing, automation, and AI-driven decision-making
• Experience leading Corporate, Group, and Long-Term Stay Sales with a strong understanding of B2B hospitality
• Strong technical acumen, particularly with AI-driven pricing models, LLM-based automation, and sales lead processing tools
• Proven track record of scaling teams and driving revenue growth in high-growth or disruptive environments

Responsibilities

• Develop & implement Kasa’s revenue strategy to maximize profitability, leveraging AI-powered pricing recommendations and machine learning models
• Optimize Net RevPAR, ensuring profit-driven revenue decisions beyond traditional RevPAR models
• Deploy dynamic length-of-stay strategies, pricing automation, and cost efficiency initiatives
• Collaborate with Business Intelligence & Product teams to continuously refine predictive pricing models
• Drive incrementality measurement, ensuring pricing and revenue decisions lead to true demand growth rather than displacement
• Oversee Kasa’s distribution strategy across direct bookings, OTAs, and GDS platforms
• Utilize LLM-driven automation to streamline listing management and content optimization across major channels
• Improve direct booking performance while optimizing OTA and metasearch visibility
• Enhance dynamic channel mix strategies, balancing demand across Kasa.com, Airbnb, Booking.com, Expedia, and corporate travel channels
• Evaluate the cost-benefit of expanding to additional distribution channels and execute on the decision
• Develop strategies for reducing third-party dependency while maintaining optimal reach and conversion
• Scale Corporate & Group Sales, developing a targeted strategy for extended stays (leasing), corporate housing, and group bookings
• Implement AI-assisted sales prospecting, using large language models (LLMs) for lead sourcing and pipeline acceleration
• Expand Travel Management Company (TMC) partnerships, B2B contracts, and relocation housing initiatives
• Develop structured sales incentives, ensuring alignment with revenue goals and net profitability
• Optimize sales technology stack, ensuring scalability and operational efficiency
• Hire, develop, and mentor leaders in Revenue Management, Distribution, and Sales
• Set a high standard for the department for performance and efficiency
• Ensure the team is culturally aligned, consistently embodying Kasa’s core values: (i) Feed Two Birds with One Scone, (ii) Fearless Feedback, (iii) Hall of Fame Host, and (iv) Seek the Root Cause
• Work closely with Product, Business Intelligence, Finance, Real Estate, and Operations to align revenue goals with broader business objectives
• Engage with current and prospective real estate partners to build trust, effectively communicate our unique revenue management strategies, and help close potential deals
• Communicate strategy and performance insights to the executive team, Board of Directors, and property owners
• Conduct a deep audit of Kasa’s revenue strategy, pricing models, and sales performance
• Align with CPO & Business Intelligence teams on automation and AI-driven initiatives
• Develop an execution plan for Net RevPAR optimization and corporate sales expansion
• Outline a scalability roadmap, defining key hires and structural improvements
• Increase Net RevPAR and Net RevPAR Index while maintaining strong occupancy and profitability
• Scale Corporate & Group Sales, developing material new direct business
• Improve direct booking share, reducing OTA reliance through optimized distribution strategies
• Enhance automation in revenue management and distribution, minimizing manual intervention
• Establish Kasa as an AI-driven leader in commercial hospitality operations. Clearly demonstrate Kasa’s differentiated efficiency and superior outcomes compared to industry peers through measurable results

Preferred Qualifications

• Innovative & Visionary – Excited to redefine commercial hospitality strategy through automation and AI
• Data-Driven & Analytical – Able to interpret complex data insights and make high-impact decisions
• Tech-Savvy & AI-Centric – Understanding of LLMs, dynamic pricing automation, and predictive analytics
• Agile & Strategic – Thrives in fast-paced, evolving environments with a bias for action. Put simply: Gets stuff done
• Strong Communicator – Able to translate complex data into actionable insights for executives, teams, and owners

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family
• The Pay: The starting base pay range for this role is between $X and $Y and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits
• Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates
• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work
• Cell phone reimbursement: For select roles, we reimburse a portion of monthly cell phone bills to offset use during the workday
• 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary, up to $1,000
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!