Claims Advocate II

Summary

Join World Insurance Associates, a rapidly growing insurance broker, as a Claims Facilitator! In this role, you will provide exceptional customer service via phone, email, and fax, handling incoming and outgoing calls. You will gather accident information, support customers and adjusters, and complete necessary paperwork. Time-sensitive tasks and efficient communication are crucial. You will also provide training and maintain strong communication with clients and adjusters throughout the claims process. This position offers the opportunity to work from one of our multiple offices throughout the region.

Requirements

Offer full range of customer service to all clientele, either by phone, e-mail, fax

Responsibilities

• Gather accident information from clients, essential to facilitate the claims process
• Support customer by providing helpful claim or policy information
• Support adjusters by communicating with insureds and claimants
• Seek support and reports directly to Claims/Fleet Manager
• Complete clients’ initial accident report forms
• Fill out and submit loss notice, as needed – (Time-sensitive task)
• Gather pending information from adjusters or clients
• Obtain information—including photographs, crash reports, and statements, either written or recorded on audio or video—and put together a report for claims adjusters to review
• Transcribe or translate to adjusters or clients
• Follow up on requests and/or claim completion
• Provide necessary training to insureds or team members on policy compliance
• Facilitate communication with the adjuster and clients until the claims process is finalized
• Provide necessary reports to managers and insurance companies
• Understand the emphasis of “Time – sensitive” (i.e. tasks should be handled with “urgency”)
• Listen, ask questions, and enthusiastically implement tools provided to improve the quality of your work
• Help to keep motivation high by providing support to your team members
• Show initiative and take responsibility for tasks assigned