Claims Associate

Summary

Join Lime, the world's largest shared electric vehicle company, in hiring a Claims Associate to join our Claims team! You will report to the Claims Manager and have expertise in analyzing BI/PD claims as well as a strong liability background.

Requirements

• 3+ Years of relevant experience
• A proven track record in property & casualty claims handling
• Deep understanding of the US market and international exposure
• Knowledge of property damage, physical injuries, medical terminology, treatment protocols, and wage loss claims process
• Experience working with third-party administrators and internal and external legal teams in a high-volume, dynamic environment
• Ability to work across several time zones, with proficiency in English
• Highly organized and detail-oriented, capable of precisely managing multiple claims and meeting tight deadlines

Responsibilities

• Conduct thorough investigations into accidents and property damage claims involving Lime vehicles to ensure prompt and fair resolutions
• Deliver empathetic and efficient communication to claimants, guiding them through the process with clear information on procedures, documentation, and status updates via email and phone
• Leverage our claims management system for tracking, resolving claims, and using data analytics to inform decisions, ensuring accuracy and comprehensive records
• Assess claim validity and liability, authorize appropriate compensation or denial in alignment with company policies and legal guidelines, and negotiate settlements when necessary
• Develop and implement strategies to reduce claims frequency and severity
• Work closely with cross-functional teams (Trust & Safety, Legal, Analytics, etc.) and external partners (Insurers, TPAs) to streamline the claims process and foster a culture of continuous improvement
• Determine reimbursement of medical, wage loss, and other benefits, which may include negotiating a settlement of injury claims

Benefits

• Competitive salaries
• Performance-based annual bonus
• Pre-IPO equity
• Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
• Flexible vacation policies with ample paid holidays tailored to country of residence
• Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
• Support for retirement and financial goals with unlimited access to financial advisors
• Unlimited, complimentary use of our vehicles in hundreds of cities around the world
• Professional growth opportunities through quarterly learning days and top-tier tools