Remote Claims Associate

Summary

Join Garner's high-growth Claims Processing team as a full-time Claims Associate to ensure accurate and quick payment of members' claims, delivering exceptional service via phone, chat, and email.

Requirements

• A passion for helping people solve their problems with an ability to think creatively and empathetically
• Experience working in a customer-facing or operations environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of detail- and process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
• A desire to be a part of our mission to improve the healthcare system
• A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred)

Responsibilities

• Evaluating claims to determine whether they qualify for reimbursement
• Delivering exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
• Following documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
• Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
• Achieving pre-defined goals for claims processing volume, efficiency, and quality
• Triaging and escalating complex and urgent member situations
• Retaining detail-oriented working knowledge of Garner processes and healthcare billing practices
• Relaying member feedback to leadership teams to improve Garner’s solution

Benefits

Competitive benefits plans