Claims Continuous Improvement Specialist

Summary

Join Openly as a Continuous Improvement Specialist and drive process optimization within our Claims organization. You will analyze data, solve problems, and foster a culture of continuous improvement. This role requires a tech-savvy individual with strong problem-solving skills and the ability to thrive in a fast-paced environment. You will help coordinate and implement projects, liaise with stakeholders, and identify process inefficiencies. The ideal candidate possesses in-depth knowledge of property claims processes and strong communication and collaboration skills. This position offers opportunities to make a tangible impact in a growth-oriented organization.

Requirements

• Property Claims - in-depth knowledge (5+ years) of property claims processes, including FNOL, coverage verification, evaluation, and settlement
• Great Communication - effectively, concisely, and consistently communicates to a wide range of stakeholders
• Highly Collaborative - motivates and inspires cross-functionally and can lead/influence teammates from various backgrounds
• Ability to see the big picture - understands how Claims fits into the company’s roadmap and strategic vision
• Data-driven decision-making - proficiency in analyzing quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace
• Consistent execution - delivers upon deadlines while balancing competing priorities and staying within parameters of deadlines

Responsibilities

• Helping to coordinate, plan, and implement projects by analyzing and understanding project scope and objectives
• Liaise and communicate with project stakeholders concerning project details and deliverables
• Problem-solving by being able to identify problems and find solutions to overcome them
• Ability to motivate and inspire others, and enable collaboration
• Identify potential risks and blockers, and implement strategies to mitigate them
• Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement
• Conduct root cause analysis of process failures
• Analyze and use data analysis tools to collect, interpret, and identify effective solutions as required
• Ability to lead process design/ improvement and RCPS working sessions
• Document updated process workflows, procedures, and guidelines
• Monitor the effectiveness of new processes using key performance indicators (KPIs)
• Generate and deliver detailed reports and presentations on process performance
• Effectively communicate and influence peers and leaders on new processes/ trainings

Preferred Qualifications

• Experience with Project Management and/or Lean Six Sigma
• Background in change management or training delivery to enhance user adoption during process or system rollouts
• Ability to pilot innovative tools or processes to improve efficiency, particularly in catastrophe claims or systems optimization
• Comfortable facilitating trainings and/or meetings virtually to a large group

Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward