Counterpart is hiring a
Claims Specialist

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Counterpart

πŸ’΅ $120k-$160k
πŸ“Remote - Worldwide

Summary

Join Counterpart as an early member of the Claims team and contribute to shaping and improving our active claims management processes and systems. As a key feedback provider, your input will help us provide world-class service through tightly managing legal costs, making data-driven decisions, and ensuring other parties pay their fair share.

Requirements

  • At least 3 years of professional experience, with at least 2 years of experience litigating or managing claims in one or more of the following areas: Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, Errors and Omissions Liability
  • Previous carrier or broker experience is a plus
  • Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred
  • Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire
  • Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed
  • High level of personal initiative and leadership skills
  • Exceptional time management, problem solving and organizational skills
  • Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus
  • Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution
  • Strong communication skills, both verbal and written
  • Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%)

Responsibilities

  • Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you
  • Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution
  • Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers
  • Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards
  • Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you
  • Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments
  • Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems
  • Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision

Benefits

  • Unlimited Vacation
  • Work from Anywhere
  • Stock Options
  • Health, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Parental Leave
  • Home Office Allowance
  • Book stipend
  • Professional Development Reimbursement
  • No working birthdays
  • Charitable Contribution Matching

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