Remote Claims Specialist

Summary

Join Counterpart as an early member of the Claims team and contribute to shaping and improving our active claims management processes and systems. As a key feedback provider, your input will help us provide world-class service through tightly managing legal costs, making data-driven decisions, and ensuring other parties pay their fair share.

Requirements

• At least 3 years of professional experience, with at least 2 years of experience litigating or managing claims in one or more of the following areas: Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, Errors and Omissions Liability
• Previous carrier or broker experience is a plus
• Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire
• Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed
• High level of personal initiative and leadership skills
• Exceptional time management, problem solving and organizational skills
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution
• Strong communication skills, both verbal and written
• Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%)

Responsibilities

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you
• Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution
• Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards
• Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision

Benefits

• Unlimited Vacation
• Work from Anywhere
• Stock Options
• Health, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Parental Leave
• Home Office Allowance
• Book stipend
• Professional Development Reimbursement
• No working birthdays
• Charitable Contribution Matching