Claims Director, Auto Physical Damage

Summary

Join Openly's rapidly expanding team as a Senior Leader to spearhead the design and implementation of their new Auto Claims Team. Revolutionize the traditional claims experience for the industry, agents, and policyholders by architecting the Auto Physical Damage claims infrastructure, selecting and integrating vendors, developing customer-centric processes, and ensuring regulatory compliance. Collaborate with the Claims Director, Auto Casualty, to ensure a unified policyholder experience. Drive superior claim outcomes by managing operational metrics, partnering with Vendor Management and Technology Teams, and innovating claim routing. Collaborate with the Data Strategy team to design key operational metrics and reporting. Provide policy and claims feedback to the Insurance Product team and represent Openly at industry events. Foster a collaborative team environment and maintain a keen understanding of industry trends and technological advancements. This role reports to the VP of Claims and offers a competitive salary and benefits package.

Requirements

• Minimum of 10 years of experience in property & casualty insurance claims roles with increasing responsibility and leadership
• At least 4 years of experience leading Auto or Casualty claims teams with a demonstrated track record of achieving strong operational results
• A minimum of 4 years of experience leading Auto or Casualty process design teams
• Proven ability to design, staff, and lead high-performing claims teams
• Demonstrated passion for leadership, coaching, and talent development
• Proven track record of strategic planning and budget management
• Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels
• Strong analytical and problem-solving abilities
• Comfortable operating in ambiguous environments and addressing complex business challenges
• Results-oriented with strong decision-making capabilities

Responsibilities

• Collaborate seamlessly with the Claims Director, Auto Casualty, to ensure consistent claims philosophy, streamlined processes, and a unified policyholder experience across all auto claims
• Blueprint and build the foundational structure and processes for all Auto Physical Damage claims, setting the standard for efficiency and customer satisfaction
• Champion and contribute to the evolving operational strategy and vision for the entire Openly Claims organization, actively shaping our future
• Drive superior claim outcomes by meticulously managing operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance
• Partner strategically with Vendor Management and Technology Teams to rigorously evaluate and select best-in-class vendor partners
• Innovate and implement sophisticated segmentation rules for claim routing, optimizing the intelligent use of technology, personnel, and vendors
• Collaborate closely with the Data Strategy team to design robust key operational metrics and automated reporting, fostering unparalleled transparency and data-driven decision-making
• Provide critical policy and claims feedback in collaboration with the Insurance Product team, influencing future product development
• Be a visible ambassador for Openly at leading claims industry events and forums, sharing our vision and expertise
• Maintain a keen understanding of emerging industry trends, evolving regulatory landscapes, and breakthrough technological advancements to keep Openly at the forefront
• Foster a highly collaborative and cross-functional team environment, actively working with underwriting, product, legal, and other departments to ensure a cohesive and customer-centric approach to all claims

Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward