Claims Director, Auto Casualty

Summary

Join Openly's rapidly growing team as a visionary Claims Director to lead the new Auto Casualty Claims Team. Redefine complex casualty claim handling, focusing on efficiency, fairness, and policyholder satisfaction. This pivotal role reports to the VP of Claims and involves optimizing the entire Auto Casualty claims process. You will build the claims process infrastructure from the ground up, integrating specialized vendors and leveraging advanced technology. The position requires strong leadership, strategic planning, and expertise in complex bodily injury claims. Openly offers a competitive salary, comprehensive benefits, and a remote-first culture.

Requirements

• Minimum of 10 years of progressive leadership experience in property & casualty insurance claims roles, with a proven ascent in responsibility
• At least 4 years of experience leading and optimizing Auto Casualty claims teams, with a demonstrated track record of achieving strong operational results
• Strong technical knowledge and demonstrated expertise in managing Complex Bodily Injury claims, including advanced claim handling strategies, negotiation tactics, and litigation management
• Proven ability to design, staff, and lead high-performing claims teams
• Demonstrated passion for leadership, coaching, and talent development
• Proven track record of strategic planning and budget management
• Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels
• Strong analytical and problem-solving abilities
• Comfortable operating in ambiguous environments and addressing complex business challenges
• Results-oriented with strong decision-making capabilities

Responsibilities

• Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations
• Designing the foundational structure and processes for all Auto and/or Casualty claims
• Contributing to the development of the operational strategy and vision for the Openly Claims organization
• Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance
• Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners
• Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors
• Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making
• Providing policy and claims feedback in collaboration with the Insurance Product team
• Representing Openly at claims industry events and forums
• Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners
• Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements

Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward