Claims Operations Supervisor

Summary

Join Garner's Claims Processing team as a Claims Operations Supervisor! Lead a team of Claims Processors, ensuring accurate and timely claim payments. You will manage team performance, serve as an escalation point for complex issues, and improve team processes. This remote position requires expertise in Garner's product, claims processing, and member needs. The ideal candidate possesses 4+ years of relevant experience, team management skills, and a passion for problem-solving. Garner offers a competitive salary and benefits package.

Requirements

• 4+ years of relevant experience with increasing levels of responsibility in a customer support or operations role
• Experience managing a team and driving excellent results
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness

Responsibilities

• Oversee the quality and efficiency of a team of Claims Processors and ensure all key performance metrics are being met by the team
• Serve as an escalation point for complex claims submissions; for complex escalations, work directly with members, delivering exceptional service via phone, chat, and email
• Train the team on policies and best practices, answer team questions, roll out new processes, and manage team members’ individual performance
• Identify areas of improvement in current processes and continuously improve workflows, scripting, policies, and other team resources
• Answer questions from cross-functional stakeholders about specific cases and general claims processes
• Maintain a detailed working knowledge of Garner processes and healthcare billing practices

Preferred Qualifications

• A passion for helping people solve their problems, with an ability to think creatively and empathetically while staying calm under pressure
• A track record of continuously improving processes and maintaining team resources
• A desire to work in a rapidly evolving startup environment
• A desire to be a part of our mission to improve the U.S. healthcare system

Benefits

• Equity incentive
• Competitive benefits plans