Claims Property Advocate

Summary

Join Lemonade's claims organization as a Claims Property Advocate specializing in complex Contents claims. You will build strong customer relationships, thoroughly investigate claims, collaborate with cross-functional teams, and ensure a best-in-class customer experience. This role requires experience in property claim handling, including various perils and causes of loss. You'll need excellent communication skills and the ability to interpret information for accurate claims decisions. A fast-paced and dynamic work environment is expected, along with experience in desk management and working with national vendors. A valid adjuster license is required, and Lemonade will assist in obtaining one if needed. The salary range is $51,000-$59,000 plus equity and benefits.

Requirements

• 1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire
• Ability to absorb and excel in a very fast paced and dynamic work environment
• Claim handling experience in an effective desk management environment
• Experience handling complex Contents and Loss-of-Use claims
• Experience working with large national property-direct repair vendors and adjusting firms
• Empathy, patience, positivity, and a passion for outstanding customer experiences
• Comfortable with and adaptable to new technology and business tools
• Lemonade expects all advocates to have and maintain an adjuster license in good standing

Responsibilities

• Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end
• Effective verbal and written communication
• Obtain, evaluate, and investigate facts of loss for the timely settlement of claims
• Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience
• Organize and prioritize daily tasks in order to resolve claim-based questions
• Understand and interpret individual customer policies per state
• Explain coverage decisions to customers in plain English, without relying on jargon

Preferred Qualifications

Experience using estimating software, such as, Xactanalysis, Xactware products

Benefits

• Equity
• Benefits