Help at Home is hiring a
Client Access Sr. Specialist

Summary

This remote role involves overseeing an Authorization & Eligibility team, resolving moderately complex problems, and ensuring accurate data entry for client information. The position requires a self-motivated individual with strong communication skills, excellent interpersonal skills, intermediate to advanced skills with Microsoft Office Suite, especially Excel. A High School diploma or GED is required, along with at least 2 years of experience in revenue cycle management.

Requirements

• High School diploma or GED required
• Two (2)+ years’ experience of revenue cycle management

Responsibilities

• Ensure that client data is accurately entered into the system
• Complete tasks in accordance with payor requirements and agency policy
• Supervise processes by maintaining complete and accurate records
• Communicate with the state and managed care organizations for resolution of issues, if needed
• Make decisions and solve problems - analyzing information and evaluating results to choose the best solution
• Administer, company and departmental policies and procedures and take appropriate actions
• Manage day to day issues and problems, escalating in a timely manner as necessary
• Assist in monitoring reporting tools to track key performance indicators. Reports results, trends and potential issues to RCM Supervisor/Manager
• Responsible for mentoring, coaching, training new and current employees to perform task and responsibilities more effectively and efficiently
• Recommend policy and procedure changes after assessing and solving issues/concerns

Preferred Qualifications

• Strong attention to details
• Excellent interpersonal skills; Demonstrates excellent communication and customer service skills under duress and in a fast pace; ability to function as a positive team member

Benefits

This position is considered a Remote Role