Client Director

Summary

Join ExecOnline's mission-driven team as a Client Director and drive continuous value delivery from their platform while identifying new expansion opportunities within accounts.

Requirements

• At least 5 years of related work experience
• Experience managing a client’s annual renewal cycle and achieving high renewal rates
• Ability to hold strategic high-level conversations with clients
• Ability to form and sustain deep interpersonal relationships with clients and cross-functional partners
• Ability to understand and diagnose clients pain points and recommend creative and effective solutions
• Strong business acumen
• Ability to be flexible and learn quickly
• Strong active listening and storytelling skills
• Strong process management and organizational skills
• Knowledge of Salesforce or a client relationship management (CRM) software
• Knowledge of software as a service (SaaS) industry concepts and practices

Responsibilities

• Manage the main client point of contact relationships for enterprise accounts, ensuring high annual renewal rates and sustained levels of participant utilization
• Partner with the Account Executive Team to establish account plan strategies, manage the overall health of client relationships, facilitate renewals, and influence cross-sell opportunities
• Collaborate closely with the main point of contact to identify and diagnose challenges in order to map deployment of ExecOnline's products correctly to solve the client's needs
• Leverage client and participant data to demonstrate regularly how ExecOnline’s offerings help to solve clients’ pain points and business challenges
• Review and summarize product roadmap highlights for client and align new feature releases to client objectives, expanding adoption and utilization
• Collaborate with cross-functional partners, including the Account Executive Team, Product Operations, and Advisory teams, to address client needs and achieve overall customer satisfaction
• Assess client engagement levels and renewal probability for revenue forecasting exercises
• Serve as the primary post sale point of contact for clients and coordinate the escalation of issues and questions to Technical Success and Product Teams

Benefits

• Accelerate your career: take any of our high-impact courses, for free
• You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings