Client Engineer I

Summary

Join Jamf as a Client Engineer and own the customer experience for strategic accounts. You will be the primary point of contact, driving successful Jamf product deployments and Apple platform adoption in complex enterprise environments. This role requires expertise in Jamf products and integrated technologies, strong communication skills, and a passion for customer success. You will act as a technical representative, manage projects, and advocate for Jamf products within the customer organization. Based in Singapore, this role requires minimum 3 years of experience integrating Apple products in corporate IT infrastructure, mastery of Jamf and Apple technologies, and customer service experience. Jamf offers a supportive and inclusive work environment with various awards and recognition.

Requirements

• Minimum of 3 years experience successfully integrating Apple products in highly complex corporate IT infrastructure
• Minimum of 3 years proven mastery of Jamf and/or Apple technologies
• Minimum of 3 years experience working in Customer Service (internal or external) in a technical environment
• Exceptional Communication Skills
• Exceptional Customer Service Skills
• Ability to teach material effectively
• A balance of tenacity and strategic thinking

Responsibilities

• Demonstrate a relentless passion for the success of Jamf’s customers
• Lead key initiatives pertaining to customer success
• Act as primary point of contact and technical representative for one or very few assigned customer(s)
• Establish and maintain an active and successful project plan to drive Apple adoption and success of initiatives within organization
• Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution
• Advocate for Jamf products and capabilities and solutions to customer implementation
• Actively engage with customer including frequent communication to several points of contact within customer organizations
• Pursue and maintain integration capabilities with external systems to Jamf products
• Work cross-departmentally to ensure customer needs are communicated and needs are resolved
• Create and maintain a reference environment to ensure customer needs are understood and met
• Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf’s product roadmap
• Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments
• Work with customers on-site as necessary to achieve success

Preferred Qualifications

• 4 year / Bachelor's Degree
• A combination of relevant experience and education may be considered
• Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)

Benefits

• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities
• Remote, in-office, and hybrid roles