Client Experience Manager

Summary

Join Movable Ink as a Client Experience Manager (CXM) and work with clients to ensure successful platform usage, helping them achieve measurable ROI lifts with Intelligent creative. You will be the primary point of contact for a portfolio of clients, communicating and collaborating on campaigns and projects. Responsibilities include acting as an internal project manager for custom solutions, leading brainstorming sessions for innovative technology uses, and developing client-specific email marketing strategies. You will need to possess a comprehensive understanding of client business goals and drive strategic use cases to ensure measurable value. The role also involves maintaining high client retention and growth, and potentially mentoring team members. This position offers a competitive salary, bonus potential, stock options, and a full range of benefits.

Requirements

• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

Responsibilities

• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

Benefits

• The base pay range for this position is $70,000-$82,500/year, which can include additional bonus
• Stock options and other incentive pay may be provided as part of the compensation package
• A full range of medical, financial, and/or other benefits