Remote Client Experience Manager

Summary

Join our growing team as a Client Experience Manager and impact the future of Pattern by communicating insights that will drive client adoption and success.

Requirements

• 3+ years experience in client, management, consultancy, reporting and analytics
• Prior experience in designing and implementing strategies related to business process improvement, automation, and/or document processing
• Self-starter able to take on tasks with minimal oversight and guidance
• Love of learning and an aptitude for absorbing and synthesizing technically complex information
• Proven ability to work with top executives / management on critical issues
• Excellent communication and presentation skills
• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
• Ideal candidates will be able to show samples of work for professional, educational, or personal projects

Responsibilities

• Drive high-touch, high-impact relations with managing partners and staff at law firms to communicate data-driven insights and recommendations and to reinforce Pattern’s ROI
• Drive product adoption and client loyalty by providing support and direction via Pattern’s product analytics and support tools
• Analyze business processes and client data to quantity client health and to stay ahead of client challenges
• Research and develop new algorithms based on scientific/medical criteria for current and future litigations
• Through experimentation and sampling, edit algorithms and identify opportunities to improve model performance. Make recommendations to the internal team on risks and potential solutions
• In collaboration with our team, define ways to improve the process to create litigation algorithms