Client Implementation Supervisor

Summary

Join Verra Mobility's Client Implementation team as a Supervisor! You will oversee and enhance the creation of business rule documentation for new and existing clients. Lead and mentor a team of implementation specialists, ensuring seamless client onboarding and adherence to project timelines. You will be responsible for the effective implementation of services, accurate documentation, and process enhancements. This remote role requires strong problem-solving, analytical, and communication skills, along with experience in client implementation and project management. The ideal candidate is a dedicated leader who thrives in fast-paced environments and is committed to quality and client satisfaction.

Requirements

• Bachelor’s degree or four or more years of work experience
• Four or more years of related work experience
• Two or more years of leadership experience
• Experience in Client Implementation and/or Project Management

Responsibilities

• Mentor and lead a team of implementation specialists to enhance their skills and performance, providing regular feedback, coaching, and professional development opportunities
• Oversee the collection and application of business rules on the back-office operations and system configurations during the client onboarding process, ensuring the effective implementation of services that meet client needs and expectations while adhering to project timelines and milestones
• Supervise the use and application of the Business Rule Questionnaire (BRQ), ensuring that all documentation is accurate, comprehensive, and up to date, reflecting client-specific requirements
• Identify and implement process enhancements related to client implementation and BRQ efforts, utilizing metrics and feedback to drive continuous improvement and operational efficiency
• Act as the lead of implementation SMEs responsible for supporting client and internal teams, facilitating clear communication to manage expectations, address concerns, and ensure alignment throughout the implementation process
• Develop and monitor team performance metrics, providing regular reports and insights to senior management to inform decision-making and strategic planning

Preferred Qualifications

• Experience and Knowledge of Verra Mobility products and and/or it’s clients
• Lean Six Sigma Certification
• Experience in review of contracts including statements of work and professional services agreements

Benefits

• Remote work, flexible hours
• Professional development opportunities