Healthcare IT Client Partner V

Summary

Join Rackspace Technology as a Client Partner and be responsible for all client interactions for a portfolio of accounts. Collaborate with GTM and Delivery teams to devise account strategies and manage client relationships. Oversee a single account or a segment of a large account, generating significant revenue. Build the RXT brand as the preferred consulting partner for cloud transformation projects, spanning business and technology. Deliver exceptional outcomes for RXT clients, expanding existing accounts and facilitating access to new ones. Contribute to the development of organizational sub-function strategy and adhere to company security policies and procedures.

Requirements

• Expert-level knowledge in professional sales training and sales process
• Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers
• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
• 12 - 14 years of experience in the field of role required
• Cross-selling/Up-selling
• Customer Relationship Management
• Data Analysis
• Leadership
• Negotiation Skills
• Pipeline Management
• Presentation Building
• Proposal Drafting
• Public Speaking
• Sales Strategy Skills
• Salesforce CRM Software Skills
• SOW Review/Update
• Occasional domestic/international travel, less than 50%

Responsibilities

• Drive bookings via ACV and TCV targets
• Accountable for significant revenue generation
• Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates)
• Oversight and governance of delivery excellence for active engagements at accounts
• Client satisfaction surveys
• Comfortable in having a CXO level conversation on their business priorities and ability to explain Rackspace value proposition
• People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s)
• Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration
• Financial Management: oversee the financial performance vs targets of the account
• Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting
• Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc
• The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client. Engage and coordinate with partners and / or vendors to drive select deals through vendor-based opportunities, engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities, and participate in regional sales governance processes and Deal Clinics to profile opportunities

Benefits

• Find your fanatical . We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions
• Come as you are . Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women
• Satisfy your curiosity . No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow
• Make a difference . At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others
• Live life completely . We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers