Client Partner V

Summary

Join Rackspace Technology as a Client Partner and manage a portfolio of accounts, collaborating with internal teams to develop account strategies and cultivate strong client relationships. You will be responsible for significant revenue generation and ensuring client satisfaction, while also contributing to the company's growth and brand building. This role requires expert-level knowledge in sales, deep understanding of Rackspace's product portfolio, and strong leadership skills. The position involves overseeing project delivery, managing financial performance, and engaging in public relations activities. Success in this role hinges on effective partnerships with internal and external stakeholders.

Requirements

• Expert-level knowledge in professional sales training and sales process
• Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers
• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role
• 12 - 14 years of experience in the field of role required
• At the manager’s discretion, additional relevant experience may substitute degree requirement

Responsibilities

• Drive bookings via ACV and TCV targets
• Accountable for significant revenue generation
• Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates)
• Oversight and governance of delivery excellence for active engagements at accounts
• Client satisfaction surveys
• Comfortable in having a CXO level conversation on their business priorities and ability to explain Rackspace value proposition
• People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s)
• Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration
• Financial Management: oversee the financial performance vs targets of the account
• Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting
• Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc
• The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client. Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities, engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities, and participate in regional sales governance processes and Deal Clinics to profile opportunities
• Other Incidental tasks related to the job, as necessary
• Additional BU requirements, as necessary

Preferred Qualifications

• Cross-selling/Up-selling
• Customer Relationship Management
• Data Analysis
• Leadership
• Negotiation Skills
• Pipeline Management
• Presentation Building
• Proposal Drafting
• Public Speaking
• Sales Strategy Skills
• Salesforce CRM Software Skills
• SOW Review/Update

Benefits

• Occasional domestic/international travel, less than 50%
• Rackspace University® provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow
• We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle
• While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others