Client Relationship Manager II

Summary

Join Denim as a Client Relationship Manager II and be the primary point of contact for valued clients, ensuring world-class service. Build strong client relationships, identify and solve recurring issues, and collaborate with cross-functional teams to improve products and services. Work directly with company executives and their finance departments, providing support and guidance. This role is perfect for an ambitious early-career professional who thrives in a fast-paced environment and enjoys problem-solving. You will leverage data-driven decision making and collaborate with cross-functional teams. The position offers the opportunity to grow within a dynamic organization.

Requirements

• 3-5 years of client-facing experience in a professional setting
• Experience working with financial or technical products/services
• Demonstrated ability to communicate effectively with business owners and finance professionals, along with long term relationship building skills
• Demonstrated ability to learn and adapt to new technologies and software platforms quickly

Responsibilities

• Build strong client relationships
• Identify and solve root causes of recurring issues
• Collaborate with cross-functional teams to improve our products and services
• Work directly with company executives and their finance departments, providing support and guidance to help them leverage Denim's solutions effectively

Preferred Qualifications

• Experience using a Customer Service or Customer Relationship Management platform such as Salesforce, Zendesk, Hubspot, DialPad
• Experience in crucial conversations and negotiations
• Experience in the transportation or logistics industry
• Experience with creative problem solving
• Familiarity with factoring or other financial services
• Background in accounts payable, accounts receivable, or billing processes
• Previous work in a startup or fast-paced environment
• Experience with data analysis tools or basic SQL

Benefits

• Fully remote work by design
• Generous option (equity) grant opportunities
• Company laptop; $1,000 home office build-out allowance
• $50/month mobile phone / $75/month Wi-Fi allowances
• Unlimited paid time off (PTO)
• Generous parental leave policy
• 100% PAID medical, dental and vision insurance
• Short term disability; long term disability; life insurance
• 401k with potential future employer match
• $100/month wellness allowance
• $1,000/year professional development allowance
• Biannual in-person retreats for fun and learning
• Volunteer days in your local community