Summary
Join Denim as a Client Relationship Manager II and be the primary point of contact for valued clients, ensuring world-class service. Build strong client relationships, identify and solve recurring issues, and collaborate with cross-functional teams to improve products and services. Work directly with company executives and their finance departments, providing support and guidance. This role is perfect for an ambitious early-career professional who thrives in a fast-paced environment and enjoys problem-solving. You will leverage data-driven decision making and collaborate with cross-functional teams. The position offers the opportunity to grow within a dynamic organization.
Requirements
- 3-5 years of client-facing experience in a professional setting
- Experience working with financial or technical products/services
- Demonstrated ability to communicate effectively with business owners and finance professionals, along with long term relationship building skills
- Demonstrated ability to learn and adapt to new technologies and software platforms quickly
Responsibilities
- Build strong client relationships
- Identify and solve root causes of recurring issues
- Collaborate with cross-functional teams to improve our products and services
- Work directly with company executives and their finance departments, providing support and guidance to help them leverage Denim's solutions effectively
Preferred Qualifications
- Experience using a Customer Service or Customer Relationship Management platform such as Salesforce, Zendesk, Hubspot, DialPad
- Experience in crucial conversations and negotiations
- Experience in the transportation or logistics industry
- Experience with creative problem solving
- Familiarity with factoring or other financial services
- Background in accounts payable, accounts receivable, or billing processes
- Previous work in a startup or fast-paced environment
- Experience with data analysis tools or basic SQL
Benefits
- Fully remote work by design
- Generous option (equity) grant opportunities
- Company laptop; $1,000 home office build-out allowance
- $50/month mobile phone / $75/month Wi-Fi allowances
- Unlimited paid time off (PTO)
- Generous parental leave policy
- 100% PAID medical, dental and vision insurance
- Short term disability; long term disability; life insurance
- 401k with potential future employer match
- $100/month wellness allowance
- $1,000/year professional development allowance
- Biannual in-person retreats for fun and learning
- Volunteer days in your local community
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