Client Service Specialist

Summary

Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients. You’ll be part of a supportive and fun team dedicated to creating exceptional client experiences. A successful Client Service Specialist will provide world-class customer service via phone, email, and chat, uphold and contribute to a brand of setting people free to do great work, and develop an understanding of how information connects in BambooHR products. The role involves learning to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems, and engaging in upselling and customer retention activities. This is a remote position after a 16-week in-office training period.

Requirements

• You're available for in-office training during your training/ramping period (which takes approx. 16 weeks, dependent on performance), before choosing between in-office or remote work
• Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
• You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations
• You have excellent interpersonal communication with clients and co-workers
• You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction
• You have strong attention to detail and the ability to work in a fast-paced environment
• You're able to break down complex problems and explain them in a clear and simple way
• You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
• Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role

Responsibilities

• Provide world-class customer service via phone, email, and chat communications with clients
• Uphold and contribute to a brand of setting people free to do great work
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients
• Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

Benefits

• 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation
• Medical with HSA and FSA options, dental, and vision
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• We pay for a one year subscription to Financial Peace University and you walk away with financial savvy and a bonus
• Get paid to give your time to the community
• Educational Benefits . Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses
• Amazing Office Amenities . We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks!
• In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters!
• Flexible Work Models . In-office, work-from-home, or hybrid, depending on position and location