Client Service Specialist

Summary

Join BambooHR as a Client Service Specialist and contribute to a supportive team dedicated to exceptional client experiences. You will provide world-class customer service via phone, email, and chat, utilizing your digital navigation and problem-solving skills to assist clients with BambooHR products. This remote position requires 1-2 years of relevant customer service or technical troubleshooting experience and excellent communication skills. The role involves in-office training followed by a flexible work model. BambooHR offers a great company culture, various benefits including paid time off, health benefits, retirement plan, and professional development opportunities.

Requirements

• Be available for in-office training during your training/ramping period (which takes approx. 16 weeks, dependent on performance), before choosing between in-office or remote work
• Have a remote work setup with a dedicated workspace, free from distraction with high-speed, reliable internet
• Have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations
• Have excellent interpersonal communication with clients and co-workers
• Have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction
• Have strong attention to detail and the ability to work in a fast-paced environment
• Be able to break down complex problems and explain them in a clear and simple way
• Be articulate and concise in both written (type 40+ words per minute) and oral English communication
• Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role

Responsibilities

• Provide world-class customer service via phone, email, and chat communications with clients
• Uphold and contribute to a brand of setting people free to do great work
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients
• Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

Benefits

• 4 weeks paid time off
• 11 paid holidays
• Paid vacation time
• Medical with HSA and FSA options
• Dental
• Vision
• 401(k) with a generous company match
• Access to a personal financial planner
• Legal insurance
• Life insurance
• Paid Financial Peace University one year subscription
• Paid time to volunteer in the community
• Educational benefits to help cover higher education expenses
• Flexible Work Models: In-office, work-from-home, or hybrid, depending on position and location