Client Services

Summary

Join Henry Schein One as a Remote Telephone Support Specialist! This role offers diverse duties focused on providing exceptional telephone support to clients needing assistance with their websites. You will handle incoming calls, emails, and support tickets, performing basic website content updates and offering client education. Outbound calls for billing, surveys, and approvals are also part of the job. You'll advise clients on their web presence and upsell additional products. Quality assurance on client requests and new product releases is also a key responsibility. The position requires strong customer service skills, technical aptitude, and proficiency in Microsoft Office. Competitive compensation and an excellent benefits package are offered.

Requirements

• Typically 1 or more years of related experience
• General education, vocational training and/or on-the-job training
• Strong customer service skills, including, active listening, positive attitude and the ability to stay calm during stressful situations
• Clear verbal and written skills aimed at understanding customers’ needs and providing appropriate resolution
• Critical thinking skills
• Flexibility to work in an ever-changing environment
• Exceptional organizational skills and adaptability
• Telephone-based client support or customer service experience
• Basic HTML knowledge (Recognition, do not need the ability to write code)
• Knowledge of Social Media (Facebook Businesses)
• Proficient in Microsoft Office

Responsibilities

• Handle incoming client calls, emails, and support tickets from clients seeking assistance with their website while providing excellent customer service
• Perform basic website content updates, including photos and email setup/support
• Conduct outbound client calls for education, billing, questionnaires, surveys, and approvals
• Advise clients on their overall web presence and recommend additional services when appropriate
• Ensure quality assurance for client requests and new product releases
• Maintain clear and professional verbal and written communication to address client needs effectively
• Apply critical thinking to resolve client issues and inquiries
• Adapt to a dynamic work environment with changing priorities
• Utilize basic HTML knowledge to assist with website troubleshooting (recognition level only)
• Stay knowledgeable about social media platforms, particularly Facebook for businesses
• Use Microsoft Office proficiently for daily tasks and documentation

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities