Manager, Enterprise Client Services

Summary

Join StackAdapt, a leading self-serve advertising platform, as a Manager of Client Services (MCS) within our Enterprise revenue organization. Reporting to the Director of Enterprise Client Services, you will lead a team of Account Managers, ensuring top-tier customer service and driving revenue growth. Leverage your RTB/Programmatic media buying expertise to optimize campaigns and develop innovative solutions. This remote-first position prioritizes candidates on the East Coast, USA. You will be responsible for team leadership, client relationship management, revenue target achievement, and contributing to product strategy. StackAdapt offers a comprehensive benefits package and a supportive work environment.

Requirements

• Extensive media experience and programmatic knowledge
• Real Time Bidding/programmatic expertise (DSP, Ad Network)
• Experience working with enterprise-level customers across brands and agencies
• 3+ years of experience managing a team
• Willingness to lead from the front, with a proven ability to inspire and energize teams
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions
• Ability to foster a culture of trust, transparency, collaboration, and accountability
• 5+ years of experience in account management, planning, and execution in the programmatic space
• Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
• Detail and process-oriented thinker with superior organizational and time management skills
• Proven success in managing client relationships and assisting in growing revenue
• Ability to grasp and communicate technical concepts and platform-based knowledge
• Ability to drive cross-functional collaboration and demonstrate contribution and adoption of the solutions you design
• Strong interpersonal, verbal, and written communication skills
• Familiarity with the latest digital advertising trends and ideas

Responsibilities

• Lead a team of AMs, ensuring all members understand company objectives and work collaboratively to achieve them
• Proactively work with Brands, Agencies, and Holding Companies to plan and scale business for high growth and optimal performance
• Track, monitor, and evaluate quarterly revenue targets for each AM, focusing on account retention and growth
• Coach AMs to create strategic plans, capitalize on opportunities, and provide support for large/high-potential accounts
• Help own the client support structure and portfolio product needs, translating client needs into product strategy
• Identify opportunities to increase team efficiency through tools, procedures, processes, or team education
• Hire new AMs and contribute to developing training materials for onboarding
• Work with other department leads, representing Client Services, sharing feedback, and providing solutions
• Prioritize development of each direct report by creating and implementing individualized growth plans
• Act as the main point of contact for your portfolio of accounts
• Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs
• Conduct in-person and virtual meetings, presentations, Quarterly Business Reviews, and training/education
• Travel as necessary

Preferred Qualifications

Experience using StackAdapt

Benefits

• Highly competitive salary + commission structure
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Social and team events