DoiT International is hiring a
Client Services Operations Specialist, Remote - United States, Israel

Summary

The job is for a Client Services Operations Specialist at DoiT, a global multicloud innovator based in Israel. The role involves supporting the operational functions within the Client Services organization and requires 1-3 years of experience with Cloud Service Providers, good understanding of Cloud IAM and IAM Roles, basic understanding with scripting, python & cloudformation, understanding of APIs, strong attention to detail. Preferred qualifications include Cloud practitioner or associate level AWS or GCP certifications and the ability to simplify complex issues. The job offers unlimited PTO, flexible working options, health insurance, parental leave, employee stock option plan, home office allowance, professional development stipend, peer recognition program.

Requirements

• 1-3 years of experience with Cloud Service Providers
• Good understanding of Cloud IAM and IAM Roles
• Basic understanding with scripting, python & cloudformation with a desire to learn
• Understanding of API’s both technical and business value
• Own your tasks and have strong attention to detail

Responsibilities

• Collaborate between Sales and Engineering organizations to support business processes driving positive customer and employee experiences
• Create and onboard new Cloud Account/s using approved mechanisms
• Peer review customer onboardings to ensure quality assurance
• Create and maintain documentation around customer processes and help demystify complex onboarding & offboarding scenarios
• Provide support to sales, customer reliability engineers and customers throughout the customer onboarding and offboarding process
• Support escalations related to customer account configurations and other cloud service provider requirements
• Keep records and internal systems up to date needed to support observability and maintain business requirements
• Identify & drive process improvements opportunities for Client Services operational processes

Preferred Qualifications

• Cloud practitioner or associate level AWS or GCP certifications
• Understanding complex issues with a view to simplifying these issues

Benefits

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program