Client Success Associate

Summary

Join ConnectOS, a leading provider of offshore talent, as an Account Manager! This home-based role requires managing a portfolio of clients, building strong relationships, and ensuring timely solution delivery. You will develop new business, prepare reports, and handle client issues. The ideal candidate possesses at least one year of experience as an Account Manager, strong communication skills, CRM software proficiency, and a relevant bachelor's degree. Enjoy excellent benefits including medical, dental, and life insurance, paid time off, a competitive salary, and career growth opportunities.

Requirements

• At least 1yr experience as an Account Manager
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Hubspot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsor
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of the requirements to the clients and other stakeholders
• Develop new business with existing clients and/or identify areas where our solutions can be of used to the clients
• Manage a portfolio of clients and ensure their satisfaction
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities