Client Success Associate

Summary

Join ConnectOS, a top-rated Philippines employer and leading provider of offshore talent, as an AU/US Account Manager. Manage a portfolio of clients, ensuring satisfaction and retention while building strong relationships. You will serve as the primary point of contact for client inquiries, communicate progress, and identify opportunities to enhance client operations. The role requires strong communication, presentation, and negotiation skills, along with proficiency in CRM software and MS Office. Enjoy benefits such as WFH, medical, dental, and life insurance, paid leave, a competitive salary, and career growth opportunities. ConnectOS is committed to equal employment opportunities.

Requirements

• 1–2 years of experience as a AU/US Account Manager
• Proven ability to communicate, present, and influence stakeholders at all levels, including executive and C-level
• Proficiency with CRM software (e.g., HubSpot) and MS Office
• Experience delivering client-focused solutions tailored to customer needs
• Strong multitasking abilities with attention to detail
• Excellent listening, negotiation, and presentation skills
• Confident verbal and written communication abilities
• Bachelor’s degree in Business Administration, Sales, or a relevant field

Responsibilities

• Manage a portfolio of clients, ensuring satisfaction and retention
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Serve as the primary point of contact for client inquiries, providing prompt and effective support
• Communicate progress on requirements clearly to clients and stakeholders
• Identify opportunities to enhance client operations through our solutions
• Prepare account status reports and updates
• Address and resolve client concerns promptly, adhering to SLA guidelines, and escalate issues when necessary
• Anticipate client needs and recommend tailored solutions to improve their experience
• Collaborate with internal teams, such as Sales and Operations, to align on client goals and expectations
• Conduct client check-ins to gather feedback and drive continuous improvement in products and services
• Guide new clients through the onboarding process, ensuring a smooth transition and understanding of services

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities