Client Success Consultant

Summary

Join Pismo's Customer Success team and build strong relationships with key stakeholders. You will be the primary point of contact for assigned accounts, ensuring customer satisfaction and maximizing the value they receive from our solutions. Responsibilities include developing and executing successful customer plans, acting as a customer advocate, resolving issues, analyzing data for strategic decision-making, and providing education and resources. You will also influence internal processes to improve customer experience and contribute to the team's continuous improvement. This role requires strong communication, analytical, and strategic thinking skills, along with experience in customer success, ideally in a B2B hyper-growth environment. Pismo offers a range of benefits including remote work, flexible hours, and various insurance and wellness programs.

Requirements

• Fluency in written and spoken English
• 8+ years of professional experience in Customer Success (preferable) or similar roles, ideally in a hyper-growth environment of B2B model
• Program management capability
• Structured and critical thinking and high focus on strategy and results
• Detail-oriented with strong analytical, writing, and communication skills
• Innovator soul and receptive to changes
• Ability to develop strong relationships at C-level of enterprise companies
• Influence ability to implement new processes that result in a client excellence experience
• Track record of high customer satisfaction
• Experience working with a full lifecycle of customer success

Responsibilities

• Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers’ business processes, goals, and strategies
• Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership
• Develop a deep understanding of the customer's business and industry to provide solutions and advice
• Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy. Also, maximize the value they receive from our solutions, by managing program engagements
• Act as a customer advocate within the company, being the voice of the customer, representing their feedback and needs
• Ensure timely resolution of customer issues, working closely across Pismo teams
• Manage and follow up on client’s KPIs within Pismo (developments execution, platform performance and others)
• Analyze and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data
• Provide education and resources to customers to enable them to effectively use our products/services
• Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings
• Influence the company to adapt or create new processes with a focus to provide better experience to our customers
• Continuously improve the Client Success area, partnering with your peers to scale the organizational capabilities

Preferred Qualifications

• Intermediate or Advanced Spanish
• Technical related expertise (development, infrastructure, familiarity with architectural design)
• Cloud knowledge (AWS, Azzure, Google)

Benefits

• Remote work
• Flexible hours
• Meal & Food vouchers
• Remote work financial support
• Life Insurance
• Medical and Dental
• Assistance Employee child care benefit: daycare
• Private Pension (2x1)
• Vidalink partnership
• Support for studying languages
• Incentive for AWS and GCP certifications
• Sesc Partnership
• Performance Incentive Plan