Client Success Coordinator

Summary

Join Wattpad's fast-growing Brand Partnerships team as a Client Success Coordinator! You will collaborate with the team to manage and optimize brand campaigns for Wattpad and WEBTOON's advertising partners. Responsibilities include campaign setup and execution, performance monitoring, content review, and client communication. The ideal candidate possesses 1+ years of experience in a publisher or agency setting, strong communication and Excel/PPT skills, and experience with digital media and brands. A marketing or advertising background is preferred. The salary range is $50,000 - $70,000 CAD annually. Wattpad is a remote-friendly company with offices in Toronto and Halifax.

Requirements

• 1+ year of experience in a publisher or agency setting (internship and co-op also counts!)
• Basic understanding of advertising campaign lifecycle from proposal and creative development through operation and reporting
• Strong excel and PPT skills
• Strong communication skills and a client-first attitude
• Experience working with digital media and mobile media

Responsibilities

• Work closely with the Client Success team to set up and execute brand campaigns, monitor performance and offer suggestions for optimizations
• Participate in brainstorming sessions as part of the creative sales process
• Assist with responding to RFP’s and providing strategic recommendations
• Post content and manage brand profiles related to live campaigns
• Review brand stories advertising copy, influencer content, contest entries and all other branded content to ensure it is in excellent spelling and grammatical standing, and meets all brand guidelines supplied by client(s)
• Assist with campaign set up and ensure all ads are being served correctly
• Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors
• Work cross functionally with Ad Operations, Sales, Product and Marketing teams and Wattpad WEBTOON Studios
• Work with business operations team to optimize campaigns and meet client KPIs
• Gather key learnings and recommendations for future campaigns
• Maintain and update central team resources (Google Drive) and perform administrative duties such as billing and invoicing as required

Preferred Qualifications

• Some experience working directly with brands, as well as creative, media, and social agencies
• Experience with branded content and native advertising products an asset, along with entertainment and/or CPG industry experience
• Marketing or advertising background preferred
• A Wattpadder or WEBTOONIE, of course…and bonus points for both!

Benefits

• $50,000 - $70,000 a year
• Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment
• If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax