Client Success Manager

Summary

Join our team as a seasoned Client Success Manager with at least 5 years of experience! This crucial role involves building and maintaining strong relationships with architect and engineer clients, ensuring their success and driving mutual growth. You will be responsible for client onboarding, engagement, strategic support, performance monitoring, and issue resolution. The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for delivering exceptional client experiences. This permanent work-from-home position offers a competitive salary, benefits, and professional development opportunities. We are a fast-growing global outsourcing company committed to providing a rewarding and productive experience for our employees.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or a related field
• Minimum of 5 years of experience in client success, account management, or a related role
• Proven experience managing architect and engineer clients or similar technical professionals
• Strong interpersonal and communication skills, with the ability to influence and build trust
• Proficiency in customer relationship management (CRM) tools
• Analytical mindset with the ability to interpret data and make informed decisions
• Exceptional problem-solving and conflict-resolution abilities
• Demonstrated ability to work collaboratively across teams

Responsibilities

• Build and maintain strong, long-lasting relationships with architect and engineer clients
• Act as the main point of contact for clients, ensuring their needs are met and expectations are exceeded
• Oversee the onboarding process to ensure clients quickly realize the value of our solutions
• Regularly engage with clients to understand their goals, challenges, and feedback
• Provide tailored solutions and recommendations to help clients optimize their outcomes
• Collaborate with internal teams to address client concerns and enhance product offerings
• Track and analyze key client success metrics, identifying areas for improvement
• Prepare and deliver performance reports to clients, highlighting successes and opportunities
• Proactively address and resolve client concerns, ensuring satisfaction and retention
• Serve as an advocate for clients, providing insights to improve services and offerings
• Work closely with sales, product, and technical teams to ensure seamless client experiences
• Lead initiatives to improve client success processes and tools

Benefits

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary