Digital Marketing Client Success Manager

Summary

Join Measure Marketing Results Inc., a rapidly expanding Toronto-based marketing agency, as a Digital Marketing Client Success Manager. Work from home in EST hours. You will manage client campaigns, serve as a digital marketing consultant, and collaborate with clients and internal teams. This role requires strong project management, communication, and analytical skills, along with experience in various digital marketing disciplines. We offer a competitive salary, performance-based bonuses, comprehensive training, and a clear career growth path. If you're driven by growth and impactful marketing, apply now!

Requirements

• Possess 3-5 years of professional account management experience, including handling multiple clients and marketing agency exposure
• Have 2-3 years of experience in search marketing, SEO, Paid Ads, social media, or content marketing
• Possess advanced knowledge of SEO, Paid Ads and Analytics
• Demonstrate a high level of customer results and performance management
• Possess exceptional skills in project management and managing competing priorities
• Have excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse clients
• Possess self-regulation and time management skills to balance various project timelines
• Have the capacity to follow established processes while also thinking critically and creatively to achieve client objectives
• Possess strong problem-solving skills and meticulous attention to detail
• Have the ability to multitask and manage competing priorities effectively
• Demonstrate a willingness to learn and embrace new experiences in the dynamic digital marketing space
• Possess exceptional written and verbal English communication skills, coupled with excellent interpersonal abilities
• Possess superior organizational skills and excellent time management capabilities
• Be an empathetic team player with a strong inclination toward active listening
• Have the ability to thrive in a fast-paced environment, providing solutions and making confident decisions

Responsibilities

• Take ownership of client campaigns/projects, from ideation to execution, driving results and return on investment
• Serve as a digital marketing consultant, understanding client needs, and creating effective, ongoing digital and inbound strategies
• Stay updated on inbound marketing trends and provide appropriate recommendations to team members and clients
• Manage and evaluate client campaigns continuously, making data-driven adjustments for optimal performance
• Collaborate with clients to brainstorm and conceptualize sales, marketing, and retention strategies and programs
• Conduct client meetings to review performance, discuss plans, make recommendations, and coordinate with our internal team
• Work closely with our digital marketing specialists to ensure the alignment of marketing solutions with client objectives
• Oversee the work completed by other digital marketing team members and content writers
• Monitor and manage monthly budgets for clients' campaigns
• Review and discuss client reports with the team, presenting results and recommendations to clients monthly
• Contribute to internal business initiatives and projects, such as process optimization and new strategy testing
• Actively participate in weekly team meetings and other activities, fostering a collaborative environment

Preferred Qualifications

Have HubSpot certification and familiarity with technology

Benefits

• Competitive salary with performance-based bonuses
• Opportunity to collaborate with a passionate, multicultural and motivated team
• Comprehensive training on the latest inbound and digital marketing methods and platforms
• Clear career growth trajectory with increased responsibilities and compensation