Remote Client Success Manager

Summary

Join ButterflyMX, a rapidly growing proptech startup, as a Client Success Manager and own your territory while ensuring customers have a world-class experience.

Requirements

• 3+ years in a Customer Success, Customer Relationship, Operations experience
• Exceptional communication and interpersonal skills
• Quick learner with an intuitive mindset and excellent problem-solving skills
• Analytical capabilities needed to understand client needs and develop relevant account strategies
• Highly motivated self-starter who works effectively in a team-based environment as well as independently
• Desire and flexibility to learn and grow in a fast pace and growing environment
• You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through for both internal and external stakeholders
• Bachelor's degree required

Responsibilities

• Own the entire client relationship lifecycle from onboarding to ongoing support
• Articulate the value proposition of the ButterflyMX intercom system to new property management representatives and their tenants
• Develop a strong understanding of our software and hardware products and be able to communicate complex technical situations in a client-friendly way
• Proactively and efficiently resolve customer inquiries using multiple channels of communication: phone, email, and ticketing platforms such as ServiceCloud or Vitally
• Partner with the ButterflyMX Sales and Support teams as the lead client contact to identify, address, and resolve or escalate issues
• Maintain and update property management contact(s) for billing, training, installations and support in SalesForce and Vitally
• Proactively identify accounts risks and develop mitigation plans to resolve
• Work cross-functionally with Product and Engineering teams to support new product launches and drive customer issues to resolution. Participate in testing new and updated features and provide feedback
• Work with the ButterflyMX management team to deepen relationships, understand long term client needs, and renew business
• Work closely with internal teams to advocate for clients and share knowledge across the organization
• Collaborate effectively across all teams, creating an atmosphere of trust and open communication

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
• Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays and 25 days of PTO
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• HealthAdvocacy Program