Junior Client Success Manager

Summary

Join Ylopo's Client Success Team as an Entry-Level Client Success Manager and launch a meaningful career helping clients succeed. This role is perfect for recent grads passionate about digital marketing and SaaS, thriving in fast-paced environments, and excelling at problem-solving. You will provide exceptional service, both internally and externally, and have excellent communication skills. Prior experience in software or marketing is not required, but a willingness to learn the intricacies of the Ylopo product is essential. The ideal candidate is quick-thinking, detail-oriented, organized, patient, positive, and thoughtful. This position offers a supportive and caring environment dedicated to continuous learning and growth, along with opportunities for personal and professional development.

Requirements

• Undergraduate degree preferred, preferably in business or communications
• Previous experience in a support or customer service role
• Professional manner
• Consistent work habits and a strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask and work independently toward deadlines
• Strong project coordination skills
• Strong written and verbal communication skills, ability to work well in a small group setting
• Positive demeanor, trustworthy character
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about our services and systems

Responsibilities

• Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
• Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
• Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
• Act as an advocate for the client's needs
• Speak confidently and professionally with clients
• Work with the utmost urgency to work through client issues
• Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)

Preferred Qualifications

Understanding of real estate and the real estate profession is a plus, but not necessary

Benefits

• A commitment to personal development
• Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company
• Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts
• Team building events, team lunches/ happy hours, and other company wide events
• A supportive, caring environment dedicated to continuous learning and growth