Client Success Manager

Summary

Join Rithum™, the world’s most trusted commerce network, as a Client Success Manager for our Retailers Platform. You will be responsible for helping our retailer clients achieve their business goals and ensuring a positive experience with our solutions. This role involves managing key client relationships, creating success plans, monitoring platform utilization, and driving Gross Merchandise Value (GMV). You will collaborate with various internal teams to ensure a smooth client experience. The ideal candidate possesses 2+ years of client success or account management experience, exceptional communication skills, and a highly collaborative approach. Rithum offers a comprehensive benefits package, including health insurance, retirement benefits, paid time off, remote work options, and professional development opportunities.

Requirements

• 2+ years of Client success, account management, or Client facing experience
• Exceptional interpersonal skills and the ability to effectively communicate with all team roles (e.g., sales staff, technical engineers, resource managers, etc.) and career levels (e.g., executives, peers, junior-level staff, etc.)
• Excellent communication (written and verbal) and presentation skills
• Ability to organize work, prioritize tasks, and manage multiple & changing priorities
• Ability to write in a clear, concise, organized manner with appropriate level of detail
• Demonstrated attention to detail and commitment to high quality work, with a strong focus on internal/external Client satisfaction
• Must demonstrate a highly collaborative approach to problem-solving in a fast-paced environment and be able to project energy, self-confidence, enthusiasm and a team player attitude

Responsibilities

• Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs
• Create and maintain joint success plans for your client’s to align on a roadmap to success to keep Client engaged and focused on a plan to achieve their goals
• Understand your client’s utilization of the platform and drive product listing success, through a balance of retailer client training and enablement
• Monitor feature adoption and usage for your book of business and advise on best practices and feature / function / benefit of utilizing new features
• Drive Gross Merchandise Value (GMV) by providing recommendations to expand our network of global Marketplaces
• Partner cross-functionally with other Client stakeholders like: Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience

Preferred Qualifications

• Bachelor's Degree
• Retail industry and/or supply chain experience
• 2+ years' experience of eCommerce Platform experience
• Marketplace experience
• Salesforce and Gainsight experience

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app, MoveSpring, and Employee Assistance Program
• Remote work stipend for internet, cell phone, office furniture and supplies
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year
• Remote-first working conditions
• Generous time off
• Wellness days
• Industry-competitive compensation and total rewards benefits