Client Success Manager

Summary

Join Atropos Health as their Manager, Client Success and work directly with Life Sciences customers and partners. This customer-facing role requires managing client portfolios, monitoring performance indicators, conducting business reviews, and acting as a Life Sciences subject matter expert. You will partner with sales and product teams, become proficient in TQL, and contribute to the growth of Atropos Health's Life Sciences segment. The position demands excellent communication, project management experience with pharmaceutical companies, and expertise in real-world healthcare data. A Bachelor's degree and 5+ years of relevant experience are required. Atropos Health offers a remote-first work environment with various benefits.

Requirements

• Excellent verbal and written communication skills are required for this role
• Strong initiative and the ability to work independently
• Must have experience managing projects with top-tier pharmaceutical companies
• Prior experience working with real-world healthcare data (EMR, claims, etc.) and leading projects with life sciences companies (pharmaceutical and biotechnology) is required
• Strong technical skills and hands-on experience with SQL is required
• Prior experience working and proven aptitude in a startup environment
• Bachelor’s degree with at least 5+ years work experience in healthcare, consulting, or pharmaceuticals/biotech is required

Responsibilities

• Manage a portfolio of clients and partners to ensure smooth delivery operations and maximize client satisfaction in partnership with the Clinical Informatics team
• Monitor usage metrics and key performance indicators to ensure customer satisfaction
• Conduct periodic status meetings and business reviews with clients to ensure customer satisfaction
• Monitor and report key performance indicators and satisfaction metrics to internal leadership
• Act as a Life Sciences subject matter expert both internally and externally
• Partner closely with the Life Sciences Sales team to generate meeting content and value stories, aligning Atropos Health’s capabilities with customer needs
• Partner closely with Atropos’ Product team to provide client feedback and suggestions for new features and enhancements
• Become proficient in Atropos Health’s proprietary Temporal Query Language (TQL) to query data, understand patient counts, and run simple studies

Preferred Qualifications

Additional coding languages (e.g., R, Python) is a plus

Benefits

• Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance. We also offer FSA
• We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months
• Save for retirement through our 401k plan with Human Interest
• We're a remote first company with a flexible vacation policy
• All full-time employees will receive a stipend to support their remote office setup
• As a remote company we take time 2-3 times a year to get together in small teams and all together as a company