DiligenceVault is hiring a
Client Success Manager in Worldwide

Summary

DiligenceVault is a technology company that has built a platform to streamline the diligence process in the asset management industry. They are looking for an exceptional Client Success Manager to support their clients and users through best-in-class user experience and implementation partnerships. The role will be hybrid and based in London, UK.

Requirements

• 3+ years. of hands-on experience within Client Services at a B2B technology product company is a MUST
• Strong client-interaction and communication skills – including the ability to react to client issues, and assess and address them in a timely manner
• Experience working with asset managers / institutional investors is a strong plus
• Willingness and desire to solve problems efficiently and effectively
• Process-oriented, including issue tracking and incident management
• Independent self-starter is willing to propose game-changing ideas
• Ability to succeed in a remote team environment and a global team

Responsibilities

• Manage day-to-day communications with clients in Europe, Middle East, Africa (EMEA)
• Oversee the onboarding of new accounts in EMEA and ensure successful implementation
• Partner with Product & Engineering teams on client implementations and client suggestions & feedback
• Answer support and technical questions from the wider Responder user base
• Perform basic root cause analysis and follow through to resolution
• Monitor error logs and proactively engage the customer and escalate to the appropriate technical resources
• Own the renewal process and partner with the Sales team in managing upsell opportunities
• Help develop and maintain the Company’s knowledge base, and product updates, and lead webinar training sessions
• Liaise between Sales and Product teams to help in the delivery of new modules and functionalities
• Be a team player as part of the Global Client Success team; ensuring successful cross-functional participation (sales, marketing, product teams)

Preferred Qualifications

Written and spoken French and / or German is not essential but preferred

Benefits

• All the latest tech you need to succeed
• Health Insurance
• Holiday Allowance
• Pension contribution
• A dynamic, ambitious, and fun work environment
• Hybrid work between home and the London office