The VA Group is hiring a
Client Success Manager in Worldwide

Summary

The VA Group is hiring a Client Success Manager to oversee Virtual Assistants and ensure client needs are met. The role involves managing communication between clients and VAs, providing feedback to team members, and implementing continuous improvement strategies. A Bachelor’s degree and 3 years of experience in managerial positions are required, along with proficiency in CRM and Project Management software. Compensation includes a base salary and performance-based bonuses.

Requirements

• Bachelor’s degree in Business, Management, or a related field
• A minimum of 3 years of experience in managerial positions, preferably in client success or account management
• Proficient in CRM and Project Management software

Responsibilities

• Oversee and micromanage Virtual Assistants
• Coordinate communication between clients and Virtual Assistants
• Engage in daily communication with VAs and weekly calls with the clients to comprehend their needs and articulate the value of our services
• Conduct weekly client calls if needed
• Monitor the performance of their Virtual Assistants and provide feedback to them and your direct reports
• Implement continuous improvement strategies to enhance the VA’s performance
• Answer client queries and resolve complaints within a 24-hour Turnaround Time (TAT), extending to 48 hours only when absolutely necessary
• Work collaboratively with other departments for a unified client experience
• Provide smooth and professional offboarding of clients, as needed

Benefits

• Starting hourly base salary of $6.50
• $10 for each campaign retained for 30 days post the first Go-Live week
• $20 for each campaign retained for 60 days, an additional $20 after 90 days
• $75 for each campaign retained for 6 months