Remote Client Success Manager

Summary

The Client Success Manager role at Drips involves managing mid-to-large enterprise accounts, establishing trust with clients to drive successful client experience, and supporting renewal and growth. The ideal candidate has at least 4 years of experience as an Enterprise CSM or Enterprise Project Manager, strong organizational skills, exceptional verbal and written skills, and the ability to work independently in a remote environment.

Requirements

• At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing)
• Strong organizational skills
• Exceptional verbal and written skills
• Ability to work independently as well as part of a team in a remote environment

Responsibilities

• Lead day-to-day client communication across portfolio
• Deliver insightful performance reporting and analysis
• Execute job responsibilities within the framework of Drips Core Values

Preferred Qualifications

• Experience in affiliate marketing or lead generation space, marketing campaign management
• Working knowledge of web-based SaaS products
• Experience working in a growing tech company
• Experience in a performance marketing environment