Client Success Manager

Summary

Join Experian Health and contribute to shaping the future of U.S. healthcare. As a Client Organization partner, you will collaborate with the sales and relationship management teams to expand product offerings and build strong client relationships. You will leverage your deep understanding of Experian Health products to provide consultative guidance and support throughout the client lifecycle. This role involves working closely with various internal teams to ensure seamless client onboarding and ongoing success. You will be responsible for evaluating product usage, recommending best practices, and showcasing client successes. Occasional travel is required.

Requirements

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle
• 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice)
• 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice
• 2+ years' Salesforce or similar CRM expertise
• Occasional travel (20%-25%) to client sites
• Bachelor's degree

Responsibilities

• Quickly acclimate and understand the client's implementation to facilitate updates, additions, and fixes to client setup
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience
• Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and ROI for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice
• Responsible for extensive comprehension of the SOW (Statement of Work) to guide clients as they transition from Implementation into the Post-Go live world

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays