Remote Client Success Manager

Summary

Join Frequence, an ad tech platform for media companies, as a Client Success Manager - Digital Marketing. Drive client success and own the client lifecycle by providing digital strategy, sales support, campaign management, consultation, and training to clients in the traditional media space.

Requirements

• Bachelor's degree or equivalent work experience
• 2-3+ years of successful experience in a digital sales or digital support capacity at a cable, broadcast, outdoor, or print organization
• Solution-focused with a high degree of ownership
• Strong familiarity with advertising and digital marketing concepts and terminology
• Ability to manage and prioritize work with a high degree of autonomy

Responsibilities

• Develop and build relationships with your clients by delivering outstanding training, communication, and problem-solving experiences
• Lead and own the communication between our company and all levels of your client’s sales organization
• Build and maintain the day to day communication process for your clients
• Coordinate with internal teams to troubleshoot issues and formulate solutions
• Drive adoption and revenue by developing a deep understanding of your client’s business needs and proactively communicate opportunities for partnership growth
• Collaborate closely with internal teams across the organization to share knowledge and ensure ongoing successful delivery of our platform/services to all our clients
• Identify trends and develop insights from data analysis of platform usage
• Become an expert in our platform, technology development roadmap, and the digital advertising competitive landscape in order to engage in productive discussions both internally and externally

Benefits

• Competitive compensation
• Stock options and retirement plans
• Health, dental and vision insurance
• Short-term disability, Long-term disability, & Life insurance
• Flexible PTO and remote work options