Client Success Manager

Summary

Join UZURV, a Richmond Times-Dispatch 2024 Best Place to Work, as a Client Success Manager! We're a growing technology company expanding nationally, providing adaptive transportation solutions. You'll cultivate relationships with key stakeholders in public transit, non-profits, and healthcare. This role focuses on understanding client needs, delivering tailored solutions, and driving business growth. You'll manage client relationships, lead team support, develop presentations, and resolve issues. Success requires 5+ years of experience in consultative, strategic account management and a 4-year college degree.

Requirements

• You have 5+ years’ experience in consultative, strategic positions managing accounts and/or relationships with key decision-makers
• You have a 4-year college degree or higher
• You possess exceptional communication skills, both written and verbal
• You have a proven ability to align strategic insights and solutions with client goals and objectives
• You are a pro at relationship-building and collaborating, with a demonstrated ability to influence decisions for mutually beneficial outcomes
• You exhibit creative problem-solving skills and the ability to identify opportunities for improvement and innovation
• You have a passion for client success, with a strong commitment to delivering results, especially for underserved communities
• You are a person of strong integrity and a results-oriented mindset, dedicated to meeting the mobility needs of those who face transportation challenges
• Metrics minded - We build great stuff, but it is not easy. You must be driven to find the numbers that help us hit goals and identify solutions, especially while under pressure
• Agile - Multitasking is necessary in a growing, fast paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities
• Collaborative - Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results focused, collaborative and inclusive mindset
• Mission driven - We believe that the ADA is a promise and Mobility Independence is for Everyone. What we are creating every day is to ensure access to reliable, safe, and on-demand transportation is available to people who need assistance getting around. Valuing your work and the time you spend in your career is core to who you are – you work where you want to make a true difference

Responsibilities

• Supporting partner relationships and day-to-day leadership of activities and initiatives in support of partner's goals
• Managing client relationships by proactively communicating performance in accordance with client goals
• Leading support of client performance and operational execution across teams
• Developing presentations and reports, leading regular meetings and conference calls with partners
• Crafting useful and actionable takeaways from quantitative and qualitative information
• Leading organizational efforts on new contract implementations
• Establishing strong account relationships to ensure a smooth transition of services for riders across markets
• Coordinating the communication, use case(s) and priority for rollout of product enhancements and related projects as requested by clients
• Working with teams to resolve concerns, issues, and problems and lead the charge to manage issues to successful resolution

Preferred Qualifications

Relevant experience in a high-growth technology environment, especially in healthcare and/or mobility

Benefits

• A collaborative, family-first work environment
• 401K matching
• Healthcare benefits
• Generous PTO and paid holidays
• Flexible work options (hybrid or remote with up to 30% travel)