Client Success Manager

Summary

Join FatTail, a leading software solutions provider in online advertising, as a Client Success Manager. You will act as a consultant to clients, building relationships and driving platform adoption. Responsibilities include becoming an expert in the AdBook+ platform, managing client relationships, serving as a client advocate, providing post-sales support, conducting quarterly business reviews, and mentoring peers. The ideal candidate possesses strong technical and analytical skills, excellent communication abilities, and a passion for client success. A BS or MS in a quantitative field is required, along with demonstrated client interaction skills. FatTail offers a competitive compensation package including comprehensive health insurance, 401k matching, paid parental leave, a phone and internet stipend, wellness reimbursements, flexible work hours, unlimited PTO, and paid holidays.

Requirements

• A strong passion for the client’s success!
• A desire to continually grow and demonstrate your knowledge of our products
• Ability to analyze and manage your accounts on an ongoing basis, conduct discovery calls, problem solving and emerging needs identification
• Ability to perform and convey beginner to complex level software applications instruction
• Strong technical, analytical, troubleshooting and systematic problem-solving skills
• BS or MS in Computer Science, Economics, Business Administration or any quantitative and analytical discipline
• Demonstrated successful client interaction skills
• Ability to communicate with a broad audience, from entry level through executive
• Excellent interpersonal skills; able to work independently and as part of a team
• Prioritization and time management skills
• Must have a passport and be willing to travel as needed when deemed safe/beneficial to our clients

Responsibilities

• Become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions
• Manage the client relationship and gain ‘Trusted Advisor’ status
• Serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities
• Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction
• Perform quarterly business reviews and work to develop retention and revenue growth strategies
• Mentor, train, and support peers as needed

Benefits

• Comprehensive Health, Dental, and Vision Insurance
• 401K with company match (100% of the first 3% and 50% of the next 2%)
• Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
• Phone and internet stipend
• Wellness, learning, and coworking reimbursements
• Flexible work hours
• Unlimited PTO
• 11 paid holidays and December holiday closure
• Company-wide outings