Client Success & Operation Intern

Summary

Join Paradox, a pioneering EdTech company, as an A-player intern and contribute to transforming people's lives. This remote or hybrid internship offers freedom, ambition, and impact. You will play a pivotal role in ensuring customer satisfaction and loyalty, enhancing the overall customer experience, and contributing to the company's growth as an iconic brand. The internship involves handling customer inquiries, resolving issues, updating internal systems, and managing the online community. You will work closely with various teams, providing high-quality support and contributing to the company's mission of empowering people and organizations to live their true ambitions. The ideal candidate is a proactive, solution-oriented individual with excellent communication skills and a strong desire to create a 'wow' effect.

Requirements

• You are currently studying in top tier business school, Business Administration programs, customer relationship, leading management or client experience
• Proactive & solution-oriented
• Empathetic with great communication skills
• Know how to multitask in a constantly evolving environment
• Adaptable, focus and attention to detail
• Customer oriented in all circumstances
• Drive & Problem Solver: You are ambitious, work hard because you love it, take ownership and get things done
• Analytical Mind: You can question yourself, identify and formulate issues quickly, and always try to support your analysis with data
• Growth over Ego: You are eager to learn and receive difficult feedback to progress. You let others express themselves and seek to understand their points of view
• Team Player: You like working in a team toward a common goal, sharing and winning together
• Strong desire to create the Wow effect
• Strong organization skills that are reflected in your daily work
• Obsessed with excellence and always seeking to improve your work
• French: native or bilingual
• English: fluent. You can hold a conversation on specific details with English-speaking colleagues. Our chosen language for written communication is English
• You should be at ease when we speak about Notion & Excel & IA !

Responsibilities

• Respond to Customer Emails
• Track and prioritize emails to provide quick yet detailed responses
• Answer emails about marketing issues, such as broken links, subscription requests, platform accesses
• Provide clear answers to newsletter-related questions and support administrative requests or live support to our Live Sessions
• Follow up with HR, finance, prospects’ related inquiries
• Respond to customer questions related to features, usage, or technical issues on our products
• Guide customers on how to access or navigate specific platform features
• Ensure FAQ & internal processes are updated
• Regularly review, update and log important customer questions & feedback in the FAQ and ensure all team members have access to up-to-date information
• Collaborate with other departments to ensure accuracy of answers
• Update the internal processes
• Community Management
• Create post and animate the community
• Answer client’s issues & empower them
• Be a key within the OPS Team
• Track recurring customer issues and report them to relevant teams
• Escalate high-priority or sensitive cases
• Follow up & Support our Coach Facilitators

Benefits

• A company culture based on autonomy & accountability
• A remote culture from day one with the freedom to work from wherever you want
• Magnificent offices in Dubai
• We hire only the best, it’s exhilarating to be surrounded by A-players who strive to perform whilst being in a good mood. You'll be working with some of the best minds. We understand that "A" people attract "A" people
• No more bosses, but ongoing conversations to support your professional development
• Being part of an ambitious company with a lot of growth opportunities
• Playing a crucial role in the development of a company whose content and products are enjoyed by millions of people
• Waking up in the morning knowing you are making a difference: we receive messages every day from clients who have successfully lost weight, quit smoking, reach a mile stone in their business, built better relationships, and made positive changes in their lives