Client Success Analyst

Summary

Join Raintree Systems as a Client Success Analyst and help clients achieve their desired outcomes by analyzing client data and providing account-based support. This fully remote position (in designated U.S. states) requires building strong client relationships, understanding client industries, and analyzing data to identify trends and predict behavior. You will conduct regular client check-ins, provide support, collaborate with internal teams, and negotiate contract renewals. The role also involves managing paperwork, tracking contracts, and collaborating with cross-functional teams to ensure positive client experiences. Success in this role demands excellent analytical, communication, and negotiation skills, along with a proactive and self-motivated approach.

Requirements

• BA/BS in Business Administration, Management or Accounting with a technology-related minor is desired
• Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
• Excellent analytical skills with the ability to identify and correlate metrics relevant to client goals in order to drive client success and inform the efforts of the entire team
• Proactive, self-motivated, and have excellent communication and negotiation skills
• Strong business acumen and attention to detail
• Implementation and/or Consulting experience within the healthcare vertical
• Knowledge of (EMR) Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems

Responsibilities

• Build strong relationships with clients by establishing trust, actively listening, and providing exceptional service
• Understand the client’s industry and company to align strategies with their objectives
• Analyze client data to identify trends and patterns, which can help them predict client behavior and spot potential issues
• Conduct regular check-ins with assigned clients to ensure satisfaction and identify areas of improvement
• Provide support to help clients be successful
• Work with the management team as needed to ensure appropriate visibility/prioritization of customer concerns so that resolution can be achieved
• Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates
• Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing
• Establish a framework and process to track, manage, and maximize renewal contracts
• Collaborate with cross-functional teams, such as sales, support, and product development to ensure a consistently positive client experience by providing oversight and management for client complaints and concerns, and seek to improve the client experience
• Assist external departmental personnel in strategically critical issues as the need arises

Preferred Qualifications

• Ability to think outside of the box
• Must keep track of, analyze, and find solutions to complex concerns that are often found in disjointed data
• Able to assess the biggest problems and prioritize to impact the most clients in a positive way
• Must be the client’s advocate, ready to go to bat to tackle whatever tasks are needed internally
• Ability to communicate clearly and directly while staying organized
• Must be able to truly understand the client’s pain and come up with the best solutions
• Really listen to clients, care about their experiences, and convey that you care
• Must be a driven self-starter with ability to work independently in a fully remote position

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave