Client Success Specialist
BLACKCLOAK
π΅ $60k-$80k
πRemote - United States
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Job highlights
Summary
Join BlackCloak as a Client Success Specialist and contribute to protecting high-profile individuals and their digital lives. You will communicate directly with clients via phone, video conference, and email, working closely with internal teams to ensure a seamless experience. Responsibilities include client onboarding, creating materials, conducting outreach, responding to inquiries, managing client interactions, and contributing to client education initiatives. The ideal candidate possesses 3+ years of experience in customer success or IT help desk, strong communication skills, and the ability to work remotely. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.
Requirements
- 3 years of experience in a Customer Success or IT help desk role
- Ability to display highly developed customer service soft skills including empathy and relationship building skills
- Ability to work under pressure, organize and prioritize responsibilities
- Ability to work in a remote environment with a high degree autonomy
- Attention to detail and accuracy is a must
- Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
- Willingness to travel in limited circumstances
Responsibilities
- Support the Client Success team to ensure individual, team, company and client success
- Participate in client onboarding sessions
- Assist in the creation of client onboarding materials and follow-up activities
- Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent
- Assist with responding to customer inquiries and coordinating resources to meet those needs
- Participate in client support sessions
- Manage and record client interactions within the BlackCloak set of Client Success tools
- Contribute to client communications and education initiatives
- Maintain working knowledge of BlackCloakβs solutions, platform features, and best practices
- Support external and internal customer-facing initiatives and events
- Participate in on-call shifts for client support, including nights and weekends, or as needed
Preferred Qualifications
- Experience working with executive level clients is a plus
- 2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
- CompTIA Security+ or similar security experience is a plus
Benefits
- 100% Remote Company
- 100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans
- Health Savings Account with BlackCloak contributions
- 100% Employer-paid life & short- and long-term disability insurance
- 401k with both traditional and roth options & an employer match for traditional contributions
- Company Equity
- Vacation and Sick Leave
- 10 Paid Company Holidays
- Wellness Days
- Paid Parental Leave
- Multiple off-sites and virtual events throughout the year
- In-home office stipend
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