Client Success Manager

Summary

Join Maven Clinic as a Client Success Manager contractor for a 6-month period (September 2025-March 2026) and support employer accounts established through channel partnerships. As a trusted advisor, you will maintain high client engagement and satisfaction, collaborating with partner teams to manage strategic client relationships and identify new business opportunities. You will consult clients on supporting working parents, convert them into Maven advocates, and manage client issues and escalations. Leveraging data and analytics, you will optimize programs, develop retention strategies, and support expansion opportunities. This role requires strong communication, analytical, and problem-solving skills, along with experience in account management or client services within digital health or related fields.

Requirements

• 4-6 years of experience in account management or client services role in digital health, healthcare company, channel partnerships, benefits or SaaS companies
• Strong passion for healthcare and influencing organizational change
• Ability to prioritize and manage multiple tasks; track record of high client satisfaction ratings and proven renewal success
• Ability to develop and grow relationships with clients, including VP and C-level executives
• Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
• Strong analytical and problem solving skills; ability to understand data and present information to clients
• Track record of high client satisfaction ratings and proven renewal success
• Experience in working with the full lifecycle of customer success post sales (adoption, product training, and account management)

Responsibilities

• Lead a portfolio of employer clients and be the face of Maven for all client-related needs
• Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
• Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio
• Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources
• Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc
• Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
• Provide strategic analysis of member engagement performance and program metrics
• Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
• Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
• Leverage data and analytics to expand and optimize programs
• Own retention strategies, and support expansion opportunities for all assigned clients

Preferred Qualifications

• Experience with managing high volume of clients is preferred
• Experience at a digital health company in the health, wellness, or family health space is preferred
• Experience supporting health benefit programs for employer, channel and payer clients is a bonus
• Salesforce, Looker and/or Microsoft suite experience

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting