Client Support Agent

Summary

Join ISTA Solutions, a growing outsourcing company, as a Healthcare Customer Service Representative. You'll collaborate with skilled professionals in a supportive work environment focused on employee satisfaction and work-life balance. This role involves handling customer inquiries via phone, email, and chat, resolving issues, and collaborating with colleagues. You will also be responsible for relaying critical lab results, placing orders, and tracking productivity. ISTA Solutions offers competitive salaries, benefits, and opportunities for career growth and development. We prioritize a strong culture and continuous learning.

Requirements

• 6 months - 1 year BPO experience
• Ability to multitask (taking in calls and responding to email)
• Organized and keen attention to details
• Good verbal and written English skills
• Amenable working night shift (shifting)
• Must be residing within Greater Manila Area

Responsibilities

• Calls the facilities to relay critical laboratory results
• Assists in placing order for STAT, specimen pick up etc
• Assists in the main customer service inquiries
• Tracks productivity manually in MS Excel
• Communicates with onshore counterpart for all function related inquiries
• Follows up on pending orders or laboratory results
• Provides customer support through different communication channels (Phone, email, chat)
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc

Preferred Qualifications

Healthcare Account experience is an advantage

Benefits

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills
• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives