Client Support Agent

Summary

Join OneTouch Direct as a Remote Client Support Agent and deliver exceptional support to clients. This remote role involves assisting clients by providing timely and effective responses to their questions and concerns, ensuring customer satisfaction through excellent communication and problem-solving skills. Key responsibilities include responding to customer inquiries via phone, email, and chat; demonstrating a thorough understanding of products and services; providing solutions while ensuring positive customer experiences; maintaining accurate documentation; and collaborating with team members. The position requires 1-2 years of customer service experience, exceptional communication skills, familiarity with CRM software, the ability to work remotely, and strong analytical and problem-solving abilities. Flexible hours, including evenings and weekends, are required. Technical requirements include a Windows 11 computer, high-speed wired internet, a USB headset with noise-canceling, and a webcam.

Requirements

• Minimum of 1-2 years of experience in customer service or support
• Exceptional verbal and written communication skills
• Familiarity with CRM software and customer support tools
• Ability to work efficiently in a remote setting with minimal supervision
• Strong analytical and problem-solving abilities
• Must be available to work flexible hours, including potential evenings and weekends
• Must have a reliable desktop or laptop computer running Windows 11
• High-speed wired internet connection is required
• USB headset with noise-canceling capability (wireless headsets are not acceptable)
• Webcam (built-in or external) is necessary for video interactions

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat
• Demonstrate a thorough understanding of our products and services to effectively address client needs
• Provide solutions to problems while ensuring a positive customer experience
• Maintain accurate documentation of all client interactions
• Work collaboratively with team members to continuously improve service delivery

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid training & development