Lead Verification Support Agent

Summary

Join our team as a Lead Verification Support Agent for a luxury brand and thrive in a multicultural and multilingual environment while working remotely. You will contact leads to confirm interest, forward qualified inquiries, update the system, and apply customer happiness practices. This role requires fluency in German and English (C1 level), customer service or marketing experience, and strong administrative skills. A personal laptop and stable internet connection are also necessary. Benefits include a fixed schedule, paid training, good referral bonuses, and a focus on work-life balance. The company, SupportYourApp, is a global leader in outsourced customer support, offering a positive and inclusive work environment.

Requirements

• Fluent German and English (C1 written and spoken for both languages is a must )
• Previous experience in Customer Service or Marketing
• Hands-on experience communicating with and following up on leads
• Attentive to details
• Strong administrative and organizational skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Contacting submitted leads to confirm their interest
• Forwarding qualified inquiries to the appropriate retailer
• Accurately update and categorize leads in the system
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Previous experience working with a luxury brand

Benefits

• Fixed schedule: 5 days per week, 4 PM – 12 AM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development