ClearBank is hiring a
Client Support Analyst

Summary

The job is for a Client Support Analyst at ClearBank, a fast-growing tech company in the UK. The role involves supporting payment and customer activities, interacting with cross-functional teams, ensuring compliance with regulations, and working shifts between 6am and 7pm, Monday to Friday.

Requirements

• Experience of UK Payments, FX and international/cross border payments with working knowledge of payments messages, formats, and required scheme validations across each UK scheme (Bacs, CHAPS, Faster Payments essential)
• A sound understanding of clearing and settlement processes for the major UK and EU payment schemes
• Experience in handling customer complaints and following the regulated complaints process
• Experience of working in a customer service environment
• Acting as a first point of escalation to resolve customer, internal and external bank queries
• Strong analytical, organisational and interpersonal skills
• Ability to prioritise and work on multiple items concurrently
• Delivery and solutions focused
• Able to work collaboratively with customers and colleagues to solve problems
• Data led, and using data analysis to drive improvements and deliver better customer outcomes
• Passionate about helping customers unlock their potential

Responsibilities

• Supporting and delivering operational tasks and facilitating the day to day running of ClearBank’s payment and customer related activities
• Interacting with cross-functional teams across the business to deliver and perform daily tasks
• Ensuring our customers receive exceptional service

Benefits

• Flexible working philosophy, empowering employees to manage their time
• Spacious and well-equipped new offices in London
• 27 days annual leave per year, plus flexible bank holidays
• Option to work abroad for up to 30 days in a 12-month rolling period
• Regular company-wide socials
• Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank
• Private healthcare and discounted dental cover, with employee healthy living perks and discounts
• Enhanced family-friendly leave
• Opportunity to join an innovative team that’s building a bank fit for the future!