Quest Analytics, LLC is hiring a
Client Support and Training Analyst

Summary

The job is for a Client Support and Training Analyst at Quest Analytics. The role involves providing software support to clients, conducting training sessions, and internal training. The ideal candidate should have experience in healthcare technology, excellent communication skills, analytical skills, problem-solving abilities, self-motivation, and a passion for delivering great customer service.

Requirements

• Previous experience delivering engaging, outcome-based training to diverse internal and customer-focused audiences; experience in healthcare technology is a plus
• Communicate effectively, both verbally and written, with management, team members, and other departments
• Proven ability to lead and contribute consistently and positively in a high-paced, fast-changing and sometimes unpredictable work environment, prioritizing accordingly and escalating appropriately
• Excellent analytical and demonstrated problem-solving skills both technically and functionally. Proven ability to proactively and quickly grasp, distill and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions
• Self-motivated and innovative and can think outside-the-box
• A passion for delivering great customer service to our clients

Responsibilities

• Work with clients to understand their technical difficulties using Quest Analytics software
• Identify solutions and provide clear and concise resolutions
• Proactively reach out to current clients regarding updates and various other events and initiatives
• Assess, plan, and design training agendas specific to each client and their sales process
• Deliver training, both on-site and web-based, with clients ensuring they gain an understanding of key concepts while also listening to their needs
• Conduct internal training for Quest Employees to ensure everyone understands our systems and enhancements to the systems
• Conduct test scenarios using beta software builds to ensure new and existing functionality works properly
• Document software issues and communicate with appropriate stakeholders on how to replicate the findings
• Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team
• Work with teammates in a collaborative manner to understand current and historical support cases
• Maintain a superior level of customer service that EXCEEDS customer expectations
• Represent Quest Analytics in a friendly and professional manner while interacting with clients

Benefits

• Workplace flexibility – you choose between remote, hybrid or in-office
• Company paid employee medical, dental and vision
• Competitive salary and success sharing bonus
• Flexible vacation with no cap, plus sick time and holidays