Client Support Associate

Summary

Join re:Members as a Client Support Associate and empower non-profit organizations by providing powerful solutions. You will respond to client inquiries via phone, email, and chat, interpret financial data, and assist with fund management. Collaboration with other departments is key to resolving customer issues. Mastering re:Member’s Finance products and leading training webinars are also essential. You will advocate for clients by suggesting improvements and participating in projects. This role requires a bachelor’s degree and strong communication and analytical skills.

Requirements

• Earned a bachelor’s degree in business, information systems, or a related field
• Strong interpersonal, oral, and written communication skills
• Ability to analyze and explain complex data in an easy-to-understand manner
• Strong computer skills including Microsoft Office, and Salesforce
• Able to work effective in a team environment, embrace feedback, and prioritize customer satisfaction
• Eligible candidates reside in one of these states: CA, MD, MI, VA

Responsibilities

• Respond to inbound calls, emails, and chats from administrators and members of client organizations
• Interpret financial data, explain billing statements, and assist with fund collection, budgeting and financial management
• Collaborate with other departments to resolve customer issues
• Master re:Member’s Finance products and provide appropriate resources, including leading training webinars
• Advocate for customers by submitting improvement ideas and supporting other departments through projects and events

Preferred Qualifications

Strong computer skills including Microsoft Office, and Salesforce (preferred)

Benefits

• 20 days of PTO + 12 paid holidays
• Medical, Dental, Vision Insurance
• Pet Insurance Discount
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment
• Hybrid/Remote first workplace